This page (together with the documents referred to on it) explains the terms and conditions on
which we supply any of the goods or products (Products) and services (Services) listed on our
online store to you. Please read these terms and conditions carefully and make sure that you
understand them, before ordering any Products or Services. You should understand that by
ordering any of our Products or Services, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.

3 Your status

3.1 By placing an order through our site, you warrant that:
3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are at least 16 years old; and
3.1.3 That you are not resident in a county where making a payment to our site, in line with
these terms and conditions would breach any laws in that county.

4 Deliveries of Products
In the case of Products, your order will be fulfilled/made ready for receipt (as applicable) within
a reasonable time of the date indicated at the time of ordering, unless there are exceptional

5 Warranties

We warrant to you that any Product purchased from us through our site will, on delivery,
conform to its description, be of satisfactory quality, and be reasonably fit for all the purposes
for which products of that kind are commonly supplied. All other warranties, conditions or
terms relating to fitness for purpose, merchantability, satisfactory quality or condition whether
implied by stature or common law are excluded in so far as permitted by law.

6 Cancellation rights

6.1 In the case of Products, if you are contracting as a consumer, you have a statutory right to
cancel your Product order for any reason and receive a full refund, except in the case of certain
products listed in paragraph 6.2. You will receive a full refund of the price paid for the Products
(excluding postage costs). In the event that you received a Product that is damaged on delivery
then please inform us of this in writing as soon as possible (within 0ne hour). If a Product is
returned to us damaged and you have not informed us that the Product was damaged when
you received it then we may refuse your right to cancel or receive a refund.
6.2 You will not have any right to cancel a Contract for the supply of any made-to-measure or
personalized products, newspapers, periodicals or magazines, perishable goods, or software,
DVDs or CDs which have had their security seal opened or unsealed.
6.3 In the case of Services, your cancellation rights vary depending on the service that we are
providing you with. A cancellation fee may be applicable. Please refer to the particular terms
and conditions that relate to the Service that you are receiving in accordance with paragraph

7 Transfer of rights and obligations

7.1 We may transfer our rights and obligations under these terms and conditions to another
organization, but that will not affect your rights or our obligations under your Contract with us.
7.2 You may only transfer your rights and obligations under your Contract with us if we agree to
this in writing.

8 Price
8.1 The price of the Products, Services and our delivery charges will be as quoted on our site
from time to time, except in cases of obvious error.
8.2 Product and Service prices excluding VAT.
8.3 Product and Service prices and delivery charges are liable to change at any time, but
changes will not affect orders for Products and/or Services which you then take steps to
fulfill/receive within a reasonable time of such order.

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